Shipping policy

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Deliveries are made by COLISSIMO, CHRONOPOST, TNT FED EX, COLIS PRIVE or CAPTAIN OLFAC, delivery service with tracking, delivery with signature. Delivery times are only indicative if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. Captain Olfac can provide the buyer with the tracking number of his package by e-mail. The buyer is delivered to his home. In the event of the buyer's absence, he will receive a transit advice note from the carrier, which allows him to collect the products ordered at the nearest post office, or relay point, for a period indicated on the transit advice note. . The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of Captain Olfac. The buyer is required to check in the presence of the employee of La Poste or the delivery person, the condition of the packaging of the goods and their contents on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.